Privacy policy

Privacy Policy

At CAYET we care deeply about the protection of your personal data. . It is CAYET's policy to respect your privacy regarding any information we may collect from you across our website, CAYET, and other sites we own and operate.

In this Privacy Policy, we describe how we collect and process personal data of all those who use our services or products as well as those who access and browse our website.

We have tried to make this policy as self-explanatory as possible, but if anything is unclear, please contact us at the following e-mail address: customerservice@cayet.co

LEGAL FRAMEWORK

Your personal data shall be processed in a way to ensure compliance with the applicable legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 or General Data Protection Regulation ("GDPR") and Law no. 58/2019 of 8 August, which ensures the execution of the GDPR in the Portuguese legal system.

DATA CONTROLLER

CAYET, Unipessoal Lda, with registered office at Rua Helena Vieira da Silva n12, Leça da Palmeira 4450-590 Leça da Palmeira , legal entity identification number 516815210 is the entity responsible for the processing of your data.

Throughout this Policy, references to "we" or "us" shall mean CAYET.

If you have any questions about this Privacy Policy, or about how we treat your data, please refer to the "CONTACT US" section below.

WHICH TYPE OF DATA DO WE COLLECT?

Personal data are any information, of any nature and regardless of its medium, relating to an identified or identifiable natural person. Pursuant to the GDPR, an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The information we collect about you and how we collect it may vary depending on the products or services you use, subscribe to or contract.

We only collect the data we consider to be essential for you to browse our website, to provide you with the products or services you request, to manage your orders, to register and invoice your requests, to ensure that these are provided to you and, if you show interest, to let you know about our news.

In order to consult the purposes and legal basis for processing your data, please refer to the Section "WHY WE PROCESS YOUR DATA AND FOR WHICH PURPOSES" (below).

In particular, we process the following categories and types of personal data:

Identification data

WHY WE PROCESS YOUR DATA AND FOR WHICH PURPOSES?

CAYET

Compliance with contractual obligations or pre-contractual endeavours;
Compliance with applicable legal obligations;
For certain processing we will require your consent;
Legitimate interests, insofar as the necessity of the processing of personal data is balanced with your interests or fundamental rights and freedoms.

We use the data we collect from you to provide you with the best possible experience. In particular, we collect and process personal data for:

Communications with customers;
Clarification of queries;
Requests for information;
Service proposals;
Communication of offers, new services or products, commercial campaigns, events, satisfaction surveys and other advertising and marketing communications.

The following table identifies some of the purposes for which we collect and process your personal data:

Purpose
New customer registration	Identification and contact details	Performance of a contract with the customer
Management of the service provided	Identification data, contact data, location data	Performance of a contract with the customer
Management of the product supplied	Identification data, contact data, location data	Performance of a contract with the customer
Payment processing	Identification data, purchasing and invoicing data	Performance of a contract with the customer Legitimate interest of the controller (e.g. for debt recovery)
Management of our relationship with the client (contacts, notification of modifications to our terms and conditions of sale)	Identification data, contact data	Performance of a contract with the customer; Compliance with legal Obligations; Legitimate interests of the controller (for example, to understand how we can offer better services and products to our customers).
Ensuring full functioning of our website	Identification data, contact data, connection and location data	Legitimate interests of the controller (for example, to keep our online services fully functional and secure); Compliance with legal obligations.
Sending newsletters and other marketing communications	Identification and contact data.	Consent of the data subject

WHOM DO WE SHARE YOUR DATA WITH?

In the context of the rendering of our services or products, we may use service providers and intermediaries, such as companies that provide technological support and electronic payment processing companies, which must have access to some of your personal data.

However, these communications are made solely and exclusively for the fulfilment of the purposes for which the data are collected and in accordance with our instructions, in strict compliance with the regulations on the processing of personal data and information security. In any case, we will share all information regarding such communications with you.

We may also communicate your personal data to third parties where:

you have expressly consented to it; or
the communication is made in order to comply with a legal obligation or a court order.

We will only transfer your personal data outside the European Union or the European Economic Area, i.e. to a third country, ensuring strict compliance with European legislation on the transfer of data to third countries and will provide all necessary information, including, for example, an indication of the safeguards for such transfer:

Adequacy decisions: where the European Commission determines that a third country offers an adequate level of data protection, personal data may be sent to that country without implementing any other measures mentioned above;
Standard contractual clauses: we use standard contractual clauses for the transfer of personal data to organisations outside the EEA. These contractual commitments have been adopted by the European Commission and ensure adequate protection of personal data transferred to countries outside the EEA by binding recipients of personal data to certain data protection standards, including the obligation to implement appropriate technical and security measures.

FOR HOW LONG WILL WE RETAIN YOUR PERSONAL DATA?

Your personal data will only be kept for the period of time necessary for the purposes for which they were collected or for the periods of time required by law.

The purchasing and invoicing data will be kept during the performance of the contract and, after its termination, may still be kept for a reasonable period, should you decide to use our services again or to comply with our legal obligations, namely of a fiscal nature.

WHAT ARE YOUR RIGHTS?

We make every effort to ensure that your personal information is accurate, up-to-date and complete in accordance with the purposes for which we use that information.

According to the GDPR, you have the right, at any time, to access and object to the processing of your personal information, as well as the right to update, correct and delete data collected by us that is incomplete, incorrect, out of date, or prohibited by law. You may exercise these rights by contacting us using the contact details provided below ("CONTACTS").

We explain your rights briefly below:

Right to be informed

You have the right to obtain clear, transparent and easily understandable information about how we use your personal data.

Data subject's right of access

You can request a copy of the data we hold about you.

Right of rectification

You have the right to rectify your personal data if it is incorrect or out of date and/or to complete it if it is incomplete.

Right to erasure of data (“right to be forgotten")

This right is not absolute, as we may have legal or legitimate reasons to retain your personal data.

Right to, at any time, object to the processing of data on the basis of consent

You may object to the processing of data where such processing is based on consent. Withdrawing consent does not affect the lawfulness of the consent previously given.

Right to data portability

You have the right to receive personal data concerning you, in a structured, commonly used and machine-readable format, and the right to transmit this data to another organisation. This applies only to data you have provided whose processing is based on your consent or on a contract, and if the processing is carried out by automated means.

Right to limit processing

You can ask us to limit the use of your data to storage only, to stop using it for all other purposes or to retain data that should be deleted.

Lodging a complaint to the CNPD

You also have the right to lodge a complaint with the data protection supervisory authority in Portugal when your rights have been violated or your personal information is or is being used in a way that you believe is not in accordance with applicable law. The contact details of the Portuguese Data Protection Commission are available , along with details on how to make a complaint.

HOW CAN YOU EXERCISE YOUR RIGHTS?

You can exercise any of these rights by using the contact details provided below ("CONTACTS").

AUTOMATED INDIVIDUAL DECISIONS

We do not anticipate that any decisions which have legal or other effects on you will be made using purely automated means; however, we will update this policy if this situation changes and notify you of such changes.

HOW DO WE RESPECT THE SECURITY OF SHARED INFORMATION?

We implement the technical and organisational measures that ensure the confidentiality of your personal data, protecting it from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access and against other unlawful forms of data processing.

For example, we take the following measures:

Pseudonymisation and encryption of personal data;
The ability to ensure the ongoing confidentiality, integrity, availability and resilience of the processing systems and services;
The ability to detect a personal data breach, resolve it and report it;
The ability to restore availability and access to personal data in a timely manner in the event of a physical or technical incident;
A process to regularly test, assess and evaluate the effectiveness of technical and organisational measures to ensure security of processing;
Identification, disclosure and documentation of the roles and duties of personnel with access to personal data;
Maintenance of a written record of all processing activities carried out, as per GDPR requirements;
Definition and implementation of a written incident log procedure;
Appointment of a security officer or, where appropriate, a Data Protection Officer, who shall be appointed where required by law;
Definition and implementation of physical access controls;
Implementation of security policies and procedures;
Adherence to a code of conduct on personal data protection, in accordance with the RGPD;
Definition and implementation of a procedure for the destruction or return of personal data and documents, in a secure and confidential way (making it impossible to recover them later and certifying the absence of copies), when the contractual relationship ends (except when there is an obligation to keep personal data for an additional period, in which case the personal data and documents shall be blocked).

Any entity we outsource to will be bound by equivalent security measures, acting at all times under our duly documented instructions.

HOW TO BE INFORMED ABOUT POSSIBLE CHANGES IN OUR PRIVACY POLICY?

As practices regarding the processing of personal data may change from time to time, this Privacy Policy will need to be updated accordingly and on a regular basis, so we advise you to check it periodically. If there is a significant change, we will inform you directly by email.

CONTACTS

If you have any questions about this Privacy Policy or want to exercise your rights to access, update or correct any personal information, please contact us through the following contacts:

Address: Rua Helena Vieira da Silva n12, Leça da Palmeira 4450-590 Leça da Palmeira

E-mail: customercare@cayet.co

Cookie Policy for CAYET

The present document describes in detail the cookie policy of CAYET that are used on its website.

As is common practice with almost all professional websites this site uses cookies, which are tiny files that may be installed or stored in the memory or hard drive of your device and retain information relating to your preferences in order to improve your experience. Cookies are placed after obtaining your consent to do so [link to cookie consent form]. This document describes what information they gather, how we use it and why we sometimes need to store these cookies.

What are cookies used for?

Cookies help determine the usefulness, relevance and number of visits to a website and provide users with a faster, more efficient browsing experience by reducing the need to repeatedly enter the same information.

What is the purpose of the Cookies We Set

Strictly necessary cookies: these cookies enable users to navigate on the CAYET website and access secure areas. Without these cookies, some services that you have requested may not be offered. Such cookies include:

Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Functional cookies: allow the website to provide enhanced functionality and personalisation. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Performance cookies: intended to help improve the comfort and quality of use of the website, allowing us to understand how users interact with the website (most visited pages, applications used, etc.). In particular, these cookies make it possible to establish statistics and evaluate traffic volumes and the use of the various elements that make up the website.

Targeted advertising and social networking cookies: intended to provide users with advertising content targeted to their interests, related to products and Services that they have consulted on the Website.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products, it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; { Instagram, facebook, pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

COOKIE MANAGEMENT

You may at any time authorise, restrict or prohibit the cookies listed above.

You may also at any time authorise, restrict or prohibit cookies by configuring your Internet browser (Internet Explorer, Firefox, Safari, Google Chrome, Opera, etc.) as described below. Please be advised that any configuration may alter your Internet browsing and your conditions of access to services that require the use of cookies.

The configuration of each browser is different, so we advise you to consult the help menu of your browser:

For Chrome:

https://support.google.com/chrome/answer/95647?hl=es-419

For Safari:

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

For Firefox:

Block websites from storing cookies and site data in Firefox | Firefox Help (mozilla.org)

For Internet Explorer:

Delete and manage cookies (microsoft.com)

For Opera:

Web preferences - Opera Help

Updates to this Policy

This Cookies Policy may be updated from time to time. Although we reserve the right to change this policy at any time, we will notify you by email or any other appropriate means if any material changes are made. Thus, we will give you the opportunity to review the changes before they become effective.

Contact

If you have any questions about this Policy please contact us using the following contact details:

E-mail: customercare@cayet.co