Refund policy

Return and Exchange Policy

At CAYET, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges to ensure your shopping experience is as smooth as possible. Please review the following guidelines for returns and exchanges:

1. Eligibility:

Items must be returned within 30 days of the delivery date.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Returns are only accepted for items purchased directly from CAYET’s online store. Items purchased from other retailers must be returned to the original place of purchase.

2. Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service team at customercare@cayet.co. with your order number and details of the item(s) you wish to return or exchange.
Our customer service team will provide you with a return authorization and instructions on how to proceed with your return or exchange.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.
We recommend using a trackable shipping method to ensure the safe return of your item(s).
CAYET is not responsible for items lost or damaged during return shipping.

4. Refunds:

Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item(s).
Original shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges:

Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued.
Exchange orders will be shipped once the returned item(s) are received and processed.
For exchanges, we cover return shipping costs.

6. Final Sale Items:

Final sale items are non-returnable and non-exchangeable unless the item received is incorrect, damaged, or defective.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order to arrange for a replacement or refund.

By purchasing from CAYET, you agree to abide by the terms and conditions outlined in this Return and Exchange Policy.

For further assistance or inquiries, please contact our customer service team at customercare@cayet.co.

Thank you for shopping with us!